Volunteer Power News - Number 62
Author: Thomas W. McKee
"Volunteer Power News" Monthly Newsletter
© 2008 Advantage Point Systems Publishing
A warm welcome to all volunteer managers-those of you who recruit, motivate and mobilize volunteer workers.
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In This Issue
Featured Article: Training Volunteers Who Think That They Don't Need Training - by Thomas W. McKee
I want to begin a new series on training your volunteers. We all agree that training is essential; however, the New Breed of Volunteers are professionals. We maintain that our greatest potential for recruitment (see article) are the retired boomers. They are often retired teachers, doctors, lawyers, engineers, or professors. And the young, single professional, right out of Stanford, are eager to help us-you get the picture. But then we ask this professional to attend our training program.
Question: Do we ask the high-capacity person to attend our volunteer training program-often led by a volunteer?
Answer: Absolutely-but do it with finesse.
Before you start your training program, answer these questions.
Shock - not everyone needs formal training. I recently recruited someone to head up a community project. We were forming a team of people to spend a weekend doing needed projects in our community, and I wanted someone to take the leadership-an experienced project manager. I knew who I wanted, called him and took him out to lunch. I presented the project to him and when he said that he would head it up, we immediately began brainstorming team members to head up the project. We scheduled our first team meeting.
It would have been ridiculous to say to Reggie, "Before I turn you loose, I want you to attend a workshop on project management." Reggie is a project manager. He knows the ropes and I can turn him loose.
I find that I can do a lot of training about our organization at one-on-one breakfasts, coffee, or lunches. When I recruit leaders who know how to lead projects, meetings, and/or teams, I am able to lay out the scope, budget and time schedule, and they are off and running.
But on other volunteer assignments, we need to do training because the volunteer doesn't know what they need to know. What they don't know might include stuff like the following:
How do you motivate the volunteer to want to learn this information-especially if they think they know it?
The answer to that question is, "Sell the benefit." We have to sell the "Why" when we recruit.
I was recruiting a team of volunteer office receptionists for our volunteer organization just recently. I needed a team of volunteers to answer the phone from noon to three every day for two weeks. I interviewed and recruited four people, and when I did I asked each of them the following question:
Last week we got calls from a single mother who could not pay her electric bill. It was a heart wrenching story, and I felt so sorry for this woman with three children and the fact that her electricity was going to be turned off. How would you handle this call?
Most of them ask, "What is your policy?"
I then tell them about the one-hour training program where we go over our policies and procedures. Then I ask them to show up at the office 15 minutes early for their shift where the office manager will role play with them one of the calls that happened that morning.
When I was in college, I worked at the college information desk. Gwen Rees was my manager, and on my first day at work she took me aside and told me we were going to role play one of the calls that she received that morning. It went like this:
Gwen: Ring, RingI have followed Gwen's example of training and found that these simple role plays work great for keeping the volunteer up with current information that I want the volunteers to know. And it is fun.
Tom: I picked up an imaginary phone and said, "Information Desk"
Gwen: "I have a dead alligator that I would like to donate to the school. Could you use it?"
Tom: I was silent for a while and then said to Gwen, "I haven't got a clue. Can the university use a dead alligator?"
Gwen: "Think, Tom. Who in the University might want a dead alligator?"
Tom: "Ugh-the science department?"
Gwen: "Think, Tom. Who in the science department might use a dead alligator? Did you ever dissect anything in high school?"
Tom: (I was a slow learner). "Oh, the Biology Department" I transferred the imaginary phone call to the science department.
To be continued next month. We will talk about how to present dynamic training to a new breed of 21st century learners.
Monthly Volunteer Leadership Insight: The Secret to a Good Meeting is the Meeting before the Meeting - Thomas W. McKeeJohn Maxwell in his Leadership Gold says, "The secret to a good meeting is the meeting before the meeting."
Many meetings are boring and fail for two reasons:
Maxwell suggests the following reasons to have a pre-meeting:
Volunteer Power Workshop in Hew Hampshire: Hear Thomas and Jonathan McKee Together in an all-day WorkshopWhen: June 24th - 8:30 - 4:00 P.M.
Where: Chase House - The Inns and Spa at Mill Falls
312 Daniel Webster Highway
What: Father and son, Thomas and Jonathan McKee, authors of The New Breed, will lead a volunteer management workshop.
Understanding and Equipping the 21st Century Volunteers
For information and registration use this link
Tom's Books: The New Breed and/or They Don't Play My Music Anymore
IN STOCK! CLICK HERE FOR MORE
ABOUT THIS BOOK AND TO GET A COPY
(FREE U.S. SHIPPING!)
Here's a glimpse of the Table of Contents:
Introduction: The Common Predicament
Where It All Begins
SECTION ONE: THE VOLUNTEER RECRUITER
Chapter 1: Who Is the New Breed of Volunteer?
A Profile of the 21st Century Volunteer
Chapter 2: Recruiting the New Breed of Volunteers
The "Courting" Relationship
Chapter 3: Finding the New Breed of Volunteers (Not Scaring Them Away)
The Seven Deadly Sins of Recruiting Volunteers
Chapter 4: Tapping into Two New Breeds of Volunteers
Retiring "Boomers" and "Generation @"
SECTION TWO: THE VOLUNTEER MANAGER
Chapter 5: Motivating the New Breed of Volunteers
Discover Three Levels of Motivation
Chapter 6: Empowering Volunteers to Do It Their Way
Move from Delegation to Empowerment
Chapter 7: Managing the Virtual Volunteer
Virtual Volunteers and Using Technology
Chapter 8: Managing High Maintenance Volunteers
Performance Coaching the Volunteer from Hell
SECTION THREE: THE VOLUNTEER LEADER
Chapter 9: Leading the Successful Volunteer Organization
Mobilize the Collective Power of Volunteers
Chapter 10: A Leadership Case Study
A Fable of How to Do It Right
SECTION FOUR: RESOURCES
THIS BOOK AND TO GET A COPY
Plan Your Future
When the World
Get Tom's Inspiring Book
THEY DON'T PLAY
MY MUSIC ANYMORE!
As we try to navigate the 21st Century in this increasingly fast-paced and technology-driven world, many people are drowning in our culture of unremitting change. In the innovative book, They Don't Play My Music Anymore, Thomas McKee presents a creative approach to facing personal and professional change. He offers eight essential principles that can help you gain the confidence to face an unknown future. Using these techniques, you will develop a new thinking frame by which to approach your future with hope and confidence as you learn to embrace change instead of merely reacting to it.
Tom's Eight Principles
Will Help You Gain the Confidence
To Face an Unknown Future
"In a world where change seems to be happening faster than the five miles every second the Space Shuttle travels, They Don't Play My Music Anymore offers a practical, common sense approach to not only surviving this frenetic pace of change, but building and growing from it. Incorporating Tom's methodology as I chose to make a change in my profession has helped me map out and launch into new adventures in many ways as exciting as the three space missions I flew. I very highly recommend applying these principles!"
Rick Searfoss, NASA Astronaut
and Space Shuttle Commander
Hear Tom McKee Live: Listen to an MP3 of a ten-minute sample keynote presentation by Tom McKee, The Power of Volunteer Passion
Keynote Speaker is Just
You can count on Thomas McKee for any size group. He has spoken to over one half million people in Europe, Africa and the United States over the past 35 years and has worked with some of America's top corporations, organizations and associations.(More info about Tom here)
For more articles by Thomas McKee, visit the Articles section on our website.
Resource Highlight: Take a Peek at Our New WebsiteThe New VolunteerPower.com is live! Words cannot describe it... take a peek for yourself! www.VolunteerPower.com
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